Terms and Conditions
Terms and conditions
This Tutoring Agreement solidifies the educational partnership between Sue Whitfield Tutoring and the student/guardian with a shared commitment to the terms and conditions governing the tutoring services.
1 - TUTORING SERVICES
1.1 - Subject and Scope: Sue Whitfield Tutoring agrees to provide tutoring services to the student. These services will encompass Maths/English/Writing tuition, depending on parent/guardian preference.
1.2 - Schedule and Duration: The tutoring sessions will be held on the days and times indicated in the confirmation email and invoice and have a duration as indicated in the schedule.
1.3 - Booking policy: For current students/guardians, the assumption is that tutoring will be ongoing with dates agreed each half term, as scheduled by Sue Whitfield via email.
2 – FEES & PAYMENT
2.1 - Fee Structure: The fee for tutoring services is as stated via email. The fee includes all tutoring, resources, weekly homework, travel to client’s home and a progress report, if requested, at the end of each tuition block.
2.2 - Payment Schedule:
When students sign up for tutoring, the parent/guardian will be invoiced for the cost of the half-termly block (generally 5-6 weeks). Payments are expected in advance with payment due before the first tutoring session begins. Failure to pay the invoice within 10 days may result in the suspension of tutoring services.
3 - CANCELLATION POLICY
3.1 - Cancellation by Student/Guardian:
If a student cannot attend a tutoring session due to illness or absence, please give as much notice as possible via phone or email. No refund of course fees will be given automatically, or another time slot found, except at the discretion of the tutor. If a student/parent wishes to terminate the tutoring agreement part-way through a 6-week block, two weeks’ notice is required and a 50% cancellation fee will apply for any remaining sessions unless the place is filled by another student, in which case a full refund for any remaining sessions will apply.
3.2 - Cancellation by Tutor:
If a session is cancelled by the tutor, we will try to rearrange the tutoring on a mutually convenient day/time. If this is not possible, a full refund will be given or, alternatively, credit against future sessions.
4 - HOMEWORK & ASSIGNMENTS
4.1 - Homework Assignments: With the agreement of the parent/guardian, the tutor may assign homework, practice exercises, or additional reading materials to enhance the student's understanding of the subject matter. It is expected that the student will complete these assignments in a timely manner.
4.2 - Review of Assignments: The tutor shall review and provide feedback on the completed assignments during the tutoring sessions, offering guidance and clarification as needed.
5 - PROGRESS REPORTS
5.1 - Reporting Period: The tutor shall provide periodic progress reports (verbal or written) to the student/guardian at the end of each half-term block. These reports will include an evaluation of the student's progress and suggestions for areas for improvement.
6 - MATERIALS & RESOURCES
6.1 - Learning Materials: The tutor will provide educational materials, resources, and content to support the tutoring sessions. These materials remain the property of the tutor and may be used solely for educational purposes.
7 - CODE OF CONDUCT
7.1 - Respectful Behaviour: Both the tutor and the student/guardian are expected to engage in the tutoring process with respect, professionalism, and courtesy. Disruptive, offensive, or disrespectful behaviour will not be tolerated and will result in the suspension of tutoring services.
3.2 - Punctuality: Punctuality is crucial. Both the tutor and the student/guardian agree to be on time for scheduled tutoring sessions, recognizing that tardiness may affect the quality of the session.
8 - TERMINATION
8.1 - Termination by student/guardian: The student/guardian may terminate this tutoring contract at any time by providing prior notice to the tutor. In such cases, the Cancellation Policy as stated in section 3.1 will apply with regard to the refund of fees.
8.2 - Termination by tutor: The tutor may terminate this contract if the student/guardian fails to adhere to the contract terms, exhibits disruptive behaviour, or presents any other impediments to the learning process. In such cases, the tutor will not be obligated to provide any refund of fees but will decide on a case-by-case basis.
9 - CONFIDENTIALITY
9.1 - Privacy: Both the tutor and the student/ guardian agree to respect the confidentiality of all information shared during tutoring sessions, including academic records, progress reports, and any personal information.
9.2 - Data Security: The tutor shall take reasonable measures to ensure the security of any electronic or paper records and data associated with the tutoring sessions, safeguarding them from unauthorized access or disclosure. Please also see Privacy Policy on website.
10 - LIABILITY & RESPONSIBILITY
10.1 - Limitation of Liability: The tutor shall not be held liable for any academic outcomes, grades, or other consequences related to the student's academic performance. The tutor's responsibility is to provide educational support and guidance to the best of their abilities.
10.2 - Accident or Injury: In the event of an accident or injury occurring during a tutoring session, the tutor shall not be held responsible, and the student/guardian releases the tutor from any liability, except in cases of gross negligence or misconduct.
11 - FEEDBACK & COMMUNICATION
11.1 - Feedback: The tutor and the student/guardian agree to provide constructive feedback to each other regarding the tutoring sessions and the learning experience. Feedback can be conveyed in writing, during sessions, or through other agreed-upon means.
11.2 - Communication: Communication between the tutor and the student/guardian shall be conducted professionally and in a timely manner. Both parties agree to respond to messages, emails, or phone calls within a reasonable period.
12 - ENTIRE AGREEMENT
12.1 - Full Agreement: This tutoring contract represents the entire understanding between the tutor and the student/guardian and supersedes all prior agreements, whether written or oral.
13.2 – By paying for a course, the student/guardian acknowledge that they have read, understood, and agreed to all the terms and conditions contained in this document.
